Frequently Asked Questions

How does the Omura system work?

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Step 1: Place the flower end of the cartridge in the vaporizer.
Step 2: Press the button for two seconds to turn on, release the button when the device vibrates.
Step 3: Allow the vaporizer to warm up; indicated by pulsing LEDs, which should take approximately 30 seconds. The vaporizer is ready to use when all three LEDs are lit. You do not need to press down on the button while vaporizing.
Step 4: Draw through the cartridge to vaporize the active ingredients of the flower. Sip gently for a mild and pleasant vapor. Draw longer and stronger for a fuller, richer vapor.
Step 5: Continue to enjoy smoke free vapor for remaining session. The LEDs indicate the time remaining (duration 3 minutes per session). Once the session ends, the vaporizer will turn off.

How long is a session?

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Each session lasts 3 minutes as indicated by the LEDs on the device. One cartridge should be used per session. Once each session ends, the cartridge is no longer usable.

Can I reuse a flower cartridge after a session?

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Flower cartridges are not reusable. Replace a new flower cartridge with each subsequent session.

How can I check the battery level?

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To check the battery level, briefly press the button. The LEDs will light to indicate the remaining charge.

How long does the battery last?

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The battery should last you approximately 6 – 8 sessions. Charge the device using the USB-C cable provided. While charging, the LED lights will indicate battery level. (use image from instruction sheet)

How long does the battery need to charge before use?

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Approximately 1 hour.

Is there a temperature setting?

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Our proprietary heat curve technology creates an optimum temperature profile throughout the course of the entire Omura session.

How much flower is packed in each flower cartridge?

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Each flower cartridge is packed with approximately 0.125 grams of premium whole flower.

What are flower cartridges made from?

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Flower cartridges are made from rainforest safe paper and are biodegradable and compostable.

Where can I find flower cartridges?

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Flower cartridges are available for purchase in California, Arizona and Maryland. Visit our store locator for details on where to shop.

What brands are flower cartridges currently available in?

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In Arizona and Maryland, Harvest Fine Cannabis flower cartridges. In California, CRU flower cartridges. Sign up on our website to receive updates on new flower partners and strains.

Where can I buy an Omura device?

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Devices can be purchased in Harvest House of Cannabis stores in Arizona and Maryland and select dispensaries in California. Visit our store locator for details on where to shop. You can also sign up here to receive notification on when devices become available online.

If I purchased a device in a store, can I make a return?

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Refunds purchased at a store are at the discretion of the retailer. If you are experiencing issues with the device, please visit our contact page.

Is the Omura device covered by a warranty?

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Yes, the device has a limited product warranty which covers your vaporizer against defects in manufacturing, parts and labor. If your device breaks during the warranty coverage, we will fix or replace it. To extend your warranty, please visit our register page.

Can I purchase empty flower cartridges?

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We currently do not sell empty flower cartridges at this time, but please continue to check back for product updates.

Can I use the device without a flower cartridge?

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The device is only compatible with flower cartridges.

How do I get in touch with customer service?

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Please send us a message through our contact page.

Online Orders

Can I change items to an existing order?

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Once orders are placed, changes cannot be made.

How will I know you've received my order and when will you charge my credit card?

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You will receive a confirmation email once the order is received. Your card will be charged once the order has shipped.

Can I track my order?

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Once your order is shipped, you will receive tracking information via email.

Can I return an item for a refund? How?

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At this time, we do not accept returns for online orders. If you have any questions or concerns with a purchased device, please visit our contact page.

Is Age Verification required?

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Yes, online orders will require age verification. Customers must be 21 years or older to purchase an Omura device. Providing false information may constitute a violation of the law.

Do you deliver to PO Box addresses?

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Unfortunately, at this time we do not deliver to PO boxes.

How soon can I get my order?

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Please allow 2-6 business days for all orders to be processed and delivered.

What do I do if my parcel is lost?

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Please send us a message through our contact page.

What if my parcel is damaged?

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Please send us a message through our contact page.

Can I change my delivery address after my order has been shipped?

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Unfortunately, all shipped orders are final, and addresses cannot be changed.

Where do you deliver?

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Currently, we only ship within the Continental United States.