Frequently Asked Questions


My device is getting warm when I use it?

Omura Series X is a convection oven so it is normal for the device to get warm during use. There are built in sensors within the device to prevent overheating.

How to dispose of your Flowerstick?

Flowersticks are biodegradable and compostable and can be thrown away. The base of the Flowerstick™ will be hot when removed from the oven. Avoid touching the bottom of the Flowerstick™ once your session is completed

My Flowerstick feels warm during the beginning of use?

Any heat from your Flowerstick™ is from the vapor you are inhaling. The first few puffs may be the warmest as water is evaporating off of the flower, creating what is called ‘hot puff.’

About Omura

How do I use the Series X?

Series X

Step 1: Place the stick inside the Heat-Not-Burn device. Flower-end down.

Step 2: Allow 30 seconds for the device to warm up. First vibration accompanied by LED lights flashing indicates pre-heat has started.

Step 3: Device is ready for use on second vibration and when all three LED lights are lit.

Step 4: Take slow and deep draws from the Flowerstick and enjoy!

How do I use the Series 1?

Series 1

Step 1: Place the stick in the Heat Not Burn Device.

Step 2: Press the button for two seconds to turn on, release the button when the device vibrates. Refrain from pressing again to avoid turning off device.

Step 3: Allow the device to warm up; indicated by pulsing LEDs, which should take approximately 30 seconds. The device is ready to use when all three LEDs are lit and the device vibrates again.

Step 4: Inhale through the stick to extract the active ingredients of the flower. Take long and slow pulls to activate the airbath and keep the device cool.

Step 5: Continue to enjoy the remaining session, the LED indicate the time time remaining (duration 3.5 minutes per session). The device will switch off at the end of the session and the device will turn off. There will be a remaining 30 seconds of optimal temperature after the device has been turned off

How long is a session?

Each session lasts 3 minutes as indicated by the LEDs on the device. One stick should be used per session. Once each session ends, the stick is no longer usable.

Can I reuse a stick after a session?

Flowersticks are not reusable. Replace a new flowerstick with each subsequent session.

How can I check the battery level?

To check the battery level, briefly press the button. The LEDs will light to indicate the remaining charge.

How long does the battery last?

The battery should last you approximately 6 – 8 sessions. Charge the device using the USB-C cable provided. While charging, the LED lights will indicate battery level.

How long does the battery need to charge before use?

Approximately 2 hours.

Is there a temperature setting?

Our proprietary heat curve technology creates an optimum temperature profile throughout the course of the entire Omura session.

How much flower is packed in each flower stick?

Each CBD flower stick is packed with approximately 0.125 grams of CBD whole flower, or 1.5g total per pack.

Partnership / Wholesale of the Omura Ecosystem

Can I buy the Omura device at wholesale price?

To partner and distribute our Omura ecosystem please contact and a person from our sales team will contact you.

Shipping & Exchanges

Can I return an item for a refund? How?

If you experience any issues with the Omura Heat-Not-Burn device, please contact us immediately and we can replace your device. To return a faulty device, please email us at with your name, order number, and your concern.

Can I cancel an order? How?

Our order processing system allows us to cancel orders within a 30 minute window of order placement. We are only able to cancel your order within that time window. Unfortunately we are not able to cancel orders after that 30 minute window.

Do you deliver to PO Box addresses?

Yes, we will ship your order to a PO Box.

Do you deliver to alternate shipping addresses?

Yes, we will ship your order to an alternate shipping address.

How soon can I get my order?

Please allow 2-6 business days for all orders to be processed and delivered within the continental US.

Lost or damaged parcels

Since every circumstance is unique. Please send us a message to so that we can address your concern accordingly.

Can I change my delivery address after my order has been shipped?

Unfortunately, all shipped orders are final, and addresses cannot be changed.

Do you ship internationally?

Yes we ship internationally. Some products are only available in certain markets based on local laws. Products that are not available in your country will block your order at checkout.
* Devices and empty sticks are sold in most countries. Click here to view our international bundle.

Marketing / Social Media Initiatives

Can I work with Omura on marketing initiatives?

Omura is always looking to spread the word. Please contact for any social or marketing initiatives.

Requirements & Payment

Is age verification required?

Yes, online orders will require age verification. Customers must be 21 years or older to purchase an Omura device. Providing false information may constitute a violation of the law.

Which payment methods are accepted?

We accept most forms of major credit cards. Including Visa, Mastercard, American Express and Discover.