Frequently Asked Questions

About Omura

How do I use the device?

Step 1: Place the stick in the Heat Not Burn Device.
Step 2: Press the button for two seconds to turn on, release the button when the device vibrates. Refrain from pressing again to avoid turning off device.
Step 3: Allow the device to warm up; indicated by pulsing LEDs, which should take approximately 30 seconds. The device is ready to use when all three LEDs are lit and the device vibrates again.
Step 4: Inhale through the stick to extract the active ingredients of the flower. Take long and slow pulls to activate the airbath and keep the device cool.
Step 5: Continue to enjoy the remaining session, the LED indicate the time time remaining (duration 3.5 minutes per session). The device will switch off at the end of the session and the device will turn off. There will be a remaining 30 seconds of optimal temperature after the device has been turned off

Where can I find the Omura device?
Please visit our Store Locator to find the Omura Heat-Not-Burn (HNB) device in retail stores. Alternatively, you can purchase the dry herb device online here.

Where can I buy a Libertine Pack?
To purchase a Libertine Natural CBD Whole Flower Pack, you can purchase it online here.

How long is a session?
Each session lasts 3 minutes as indicated by the LEDs on the device. One stick should be used per session. Once each session ends, the stick is no longer usable.

Can I reuse a stick after a session?
Flower sticks are not reusable. Replace a new flower stick with each subsequent session.

How can I check the battery level?
To check the battery level, briefly press the button. The LEDs will light to indicate the remaining charge.

How long does the battery last?
The battery should last you approximately 6 – 8 sessions. Charge the device using the USB-C cable provided. While charging, the LED lights will indicate battery level.

How long does the battery need to charge before use?
Approximately 2 hours.

Is there a temperature setting?
Our proprietary heat curve technology creates an optimum temperature profile throughout the course of the entire Omura session.

How much flower is packed in each flower stick?
Each CBD flower stick is packed with approximately 0.125 grams of CBD whole flower. Sticks sold in retail stores from our fill partners are 0.167 grams each. *Please allow a small variance / standard deviation per stick

Can I reuse the flower sticks?
To get the optimal experience, the Omura dry herb device is meant use a single flower stick per use.

Payments

Is age verification required?
Yes, online orders will require age verification. Customers must be 21 years or older to purchase an Omura device. Providing false information may constitute a violation of the law.

Which payment method are accepted?
We accept most forms of major credit cards. Including Visa, Mastercard, American Express and Discover.

Partnership / Wholesale of the Omura Ecosystem

Can I buy the Omura Device at a Wholesale Price
To partner and distribute our Omura ecosystem please contact [email protected] and a person from our sales team will contact you.

Your Order

Can I change items to an existing order?
Once orders are placed, changes cannot be made.

Can I track my order?
Once your order is shipped, you will receive tracking information via email.

Shipping & Exchanges

Can I return an item for a refund? How?
If you experience any issues with the Omura Heat-Not-Burn device, please contact us immediately and we can replace your device. To return a faulty device, please email us at [email protected] with your name, order number, and your concern.

Can I cancel an Order? How?
Our order processing system allows us to cancel orders within a 30 minute window of order placement. We are only able to cancel your order within that time window. Unfortunately we are not able to cancel orders after that 30 minute window.

Do you deliver to PO Box addresses?
Yes, we will ship your order to a PO Box.

Do you deliver to alternate shipping addresses?
Yes, we will ship your order to an alternate shipping address.

How soon can I get my order?
Please allow 2-6 business days for all orders to be processed and delivered within the continental US.

Lost or damaged parcels
Since every circumstance is unique. Please send us a message through our contact page so that we can address your concern accordingly.

Can I change my delivery address after my order has been shipped?
Unfortunately, all shipped orders are final, and addresses cannot be changed.

Where do you deliver?
Currently, we only ship within the Continental United States. We are currently working on a system to ship our orders to Canada and the European Union, stay tuned in 2020 for updates!

Marketing / Social Media Initiatives

Can I partner with Omura on marketing initiatives?
Omura is always looking to spread the word. Please contact [email protected] for any social or marketing initiatives.