Shipping & Returns
Please carefully review the following delivery guidelines before placing your order so you may choose the delivery option most suitable for you:
a. The Seller will give the Buyer an estimated delivery date for the Goods, but no such estimated times or dates provided by us are guaranteed. Delivery times are never guaranteed. Orders may take up to 2 business days for processing and fulfillment from when the order is placed, and daily cutoff time is 2:30 PM PST.
b. The Seller will arrange for packing and shipping according to the method of delivery chosen by the Buyer during the checkout process.
c. Responsibility for the purchased Goods passes to the Buyer at the time shipping carrier (i.e. USPS, UPS, Fedex, etc.) takes possession of the Goods.
d. FedEx and UPS do not provide delivery service to PO Boxes. If you are having an order shipped to a PO Box please select USPS, so that the package is not delayed and/or returned.
e. The Buyer must check the Goods immediately upon delivery and contact the Seller if there are any problems with the Goods. The Buyer must notify the Seller within 24 hours of delivery to ensure prompt attention as completed orders are filed away daily.
f. In the case that the Goods have been damaged in transit, the Buyer must keep all packaging, as this may be required when making a claim.
g. The Seller will not be liable for any loss, damages or penalty resulting from delay in delivery of the Goods when such delay is due to causes beyond the reasonable control of the Seller, including without limitation, supplier delay, force majeure, act of God, labor unrest, or fire. In any such event, the delivery date will be deemed extended for a period equal to the delay.
We don’t offer refunds under our current policy for Goods purchased from our Website. But If the Goods are damaged, incorrect, or incomplete, we will gladly replace the damaged goods or offer an exchange for replacement goods of equal value. To replace defective or damaged Goods, Buyer must notify Omura within one year from the date of delivery of such defective or damaged Goods, and provide receipt of purchase and other relevant information as requested by Omura. If you received an order shipped from Omura that is damaged, incorrect, or incomplete, please contact customer service department at email@example.com immediately to explain the problem with your order and to request replacement goods. We may require you to return damaged items before we process your request for replacing the damaged items. In order to qualify for an exchange, Buyers must also provide order number, proof of purchase, a photo or video of the faulty product, if applicable.
For in-store purchases of Omura products from any of our authorized retail partners please refer to the specific store’s return policies from where you purchased the items. Each retail partner has its own return policies that are independent of Omura’s return policies and are not controlled by Omura.